FAQ's

Luxury private transportation services

FAQ'S

We're here to demystify your travel concerns and provide you with all the information you need about our premier private transportation services in Central Florida. Whether you're seeking WDW transportation, MCO transportation, or Port Canaveral transportation, we've got you covered. Let's get started!

Where is the pickup location at the Orlando International Airport?

Between 8:00am and Midnight – The Genie will pick you up at MCO’s Express Pickup located on level one INSIDE the terminal. Take the elevator (not the escalator) closest to your luggage carousel down to level one, the Express pickup doors are straight ahead when the elevator doors open.

From midnight to 8:00am – Your driver will contact you with pickup instructions.

What forms of payment do you accept?

The Genie Transportation Services accepts cash and all major credit cards.

How far in advance can I book transportation?

The Genie Transportation Services will accept reservations up to 120 days in advance.

Is gratuity included in your fares?

Gratuity is NOT included in any of our published fares.

Do you charge taxes on top of your fares?

There are no taxes charged on transportation services in Florida.

What is your cancellation/reschedule policy?

Your may cancel your reservation at any time but your deposit is refundable only up to 24 hours prior to your reservation.

What happens if my flight is delayed?

In the event of any cancellation or delay (such as a change in flight schedule etc), please contact us as soon as possible to adjust your scheduled pickup time. We will make all reasonable efforts to reschedule and accommodate customers impacted by air travel delays/cancellations at no additional charge.

What kind of vehicle does The Genie operate?

The Genie Transportation Services operates full-size SUVs such as a GMC Yukon XL or Ford Expedition Max.

Do you provide Port Canaveral transportation?

Absolutely! We offer convenient and reliable transportation to and from the Port Canaveral cruise port and neighboring hotels.

Do you provide MCO private transportation?

Yes! Whether you need transportation for a business event or a family trip, our private transportation services are tailored to fit your needs.

Do you provide car service to the Walt Disney World resort?

Certainly! Our Walt Disney World transportation service ensures that your journey to the most magical place on earth begins in style.

Comfortable, Safe, and Reliable Orlando Private Transportation

We pride ourselves on being the best car service in Central Florida, and for a good reason. Here's what you can expect from us:

Full-Size Luxury SUVs

Seating for up-to 6 Passengers

Top-notch drivers with in-depth knowledge of Central Florida

No additional fees for car seats

No additional fees on holidays and weekends

No Surge Pricing Like Uber/Lyft

Review Spotlight

Punctuality, professionalism, and excellent communication is what you will receive when you book with Genie Transportation Services. As we completed our cruise-our disembarkation went very quickly and he was flexible and picked us up earlier than scheduled. If you want your transportation needs to run smoothly I highly recommend Genie Transportation Services.

Prompt and professional with a clean comfortable vehicle, also provided cold water and phone chargers - which were much needed after a long day at the parks. Highly recommend the Genie.

Prompt, professional service. The provided car seats were immaculate and easy to use. We were picked up on Level 1 of the airport, so we had plenty of time to get loaded in and get our kids safely buckled into their seats without being surrounded by passing cars. Our driver was early for both airport and resort pick up. I would definitely use this service again!

We booked with Simone seemlessly and he was always on time and kept good communication. 10/10 highly recommend!!!! We recommend to all our friends.

Easy to book with them. Drivers were really great and it was such an no hassle way to get to and from the airport to our Disney resort Especially with an early morning flight. We will definitely be booking with them again! 5 🌟

A great way to get to your Disney resort! We will defiantly use Genie Transportation again, the use of the stroller was wonderful and a great perk! Thank you Simon.

COVID 19 STATEMENT

We’re aware of the anxieties that travel can bring in uncertain times. That’s why we work hard to provide transportation that you can feel confident in.

To keep our passengers healthy, comfortable, and worry-free, all of our drivers and vehicles are subject to stringent COVID-19 safety protocols. Along with routinely and thoroughly disinfecting our vehicles, our drivers will wear a face covering upon request.

No matter your destination, we’ll help you travel with peace of mind.

Prompt, Professional Transportation Services

Avoid the waits and uncertainties of ride-sharing services and opt for transportation that you can bet on.

With our trained drivers, you’ll never have to worry about reaching your destination.

The Genie is a transportation service provider based in Orlando, Florida. We invite passengers to sit back and unwind in our pristine, top-of-the-line vehicles.

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